SMS Privacy Policy
Last updated: August 26, 2026
This Privacy Policy applies to transactional delivery and customer-support text messages sent by OpsFleet to recipients who have opted in to receive SMS updates about active package deliveries.
1. Information We Collect
OpsFleet may collect the information needed to provide delivery-related SMS support, including recipient name, mobile phone number, package tracking number, delivery address, route information, delivery status, delivery notes, address correction requests, and support conversation history.
2. How We Use Information
We use this information only to provide transactional delivery communications and customer support. Messages may include delivery confirmations, estimated arrival updates, driver arrival notifications, address verification requests, missing apartment or suite requests, delivery exception updates, failed delivery follow-up, and replies to customer-support conversations.
3. SMS Consent
Recipients opt in by voluntarily providing their mobile phone number and agreeing to receive delivery-related SMS messages through an order form, delivery scheduling process, website form, customer-support conversation, or delivery company intake process. SMS consent is separate from general terms and is not a condition of purchase.
4. Message Frequency and Costs
Message frequency varies by shipment and support need, typically 1 to 5 messages per delivery. Message and data rates may apply.
5. Opt Out and Help
Recipients may reply STOP to opt out of SMS messages. Recipients may reply HELP for assistance. Support is also available at support@opsfleet.us.
6. No Sharing or Sale of SMS Consent
We do not sell, rent, share, or transfer mobile phone numbers, SMS opt-in data, or SMS consent to third parties, affiliates, lead generators, or other organizations for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any data sharing.
7. Service Providers
We may use service providers, such as telecommunications providers, hosting providers, security providers, and customer-support tools, only as necessary to operate the delivery SMS program and related support services. These providers are not permitted to use SMS opt-in data for their own marketing.
8. Data Security and Retention
We use administrative, technical, and organizational safeguards designed to protect SMS and delivery-support information. We retain information only as needed for delivery support, operational records, security, dispute resolution, legal compliance, and audit purposes.
9. Contact
For privacy questions, contact security@opsfleet.us. For SMS support, contact support@opsfleet.us.